Website Use Terms

Site Content and Information.

No warranties, promises or representations of any kind, express or implied, are given as to the accuracy of any of the information on this Site or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf. We shall not be liable for any loss or damage of whatever nature (direct, indirect, consequential or other) that may arise as a result, directly or indirectly, from the use of any of the information or material contained on this Site and/or the use of or access to any other information or material via web links from this Site, or any inability to access this Site. These exclusions of liability apply only to the extent permitted by law and, except for information or material accessed via other sites or supplied by an identified third party, where consistent with the applicable booking conditions. If any of these exclusions, in whole or in part, are found to be unlawful, void or unenforceable for any other reasons, that exclusion or part of the exclusion shall be deemed severable and shall not affect the validity or enforceability of the other exclusion(s) or part(s) of the exclusion(s) in question.

Planet Travel Ltd (or any of its trading names) may change any aspect of this Site or its content, including the availability of any suppliers, features, information, or other content, at any time without notice to Users. Continued use of the Site following any changes to the Website Conditions shall constitute your acceptance of such changes. The information and prices on this Site are not 'live' and are updated from time to time. Every effort is made to ensure the accuracy of all information and prices but, regrettably, errors do occasionally occur. Where a price is obviously incorrect due to a system error, we shall not be bound by such price. The prices and any discounts shown on this Site are applicable to thomascook.com only and may vary from the prices offered for the same holidays by Thomas Cook retail shops and Thomas Cook telephone direct businesses.

This Site is provided on an 'as is' and 'as available' basis. We do not accept any liability in respect of your inability to access or use this Site at any time or for any interruption in that access or use, or for any failure to complete any transaction. We do not warrant that this Site is free from computer viruses or other properties that may cause loss or damage.

Website Prices and Quotations

All prices shown on our website are to be used as a guide only and in no way constitutes a contract or a guarantee of price or availability of any holiday, in part or in full. Similarly, any quotation send by us to you is subject to change, in both price and availability, up until the time of booking and holiday confirmation being sent. Only at the time of you receiving a formal holiday confirmation email and invoice from us, with a minimum deposit received, is the price and availability guaranteed.

We offer a best price guarantee statement on our website. This means that we will match or better a 'like for like' holiday, prior to booking, on the basis that the dates, flights, rooms type, board basis, transfer type and all other services, are exactly the same, and available to book at that time, as compared to the holiday quote from Planet Travel.

Best Price Guarantee

We offer a best price guarantee statement on our website. This means that we will match or better a 'like for like' holiday, prior to booking, on the basis that the dates, flights, rooms type, board basis, transfer type and all other services, are exactly the same, and available to book at that time, as compared to the holiday quote from Planet Travel.

We cannot price match individual elements of a holiday, but only the package as a whole. We cannot enter into any discussion about a holiday price, or any pricing elements of the holiday, after receiving instruction to book a quoted holiday, and/or the holiday confirmation has been emailed. 

We cannot provide a price breakdown for a holiday sold as a complete package. Individual trade rates are confidential and for internal use and viewing only. 

Hotel Rating

The rating shown is intended as a guide for comparison purposes only. Hotels, travel agents and tour operators usually have their own ratings for when they assess accommodation unless otherwise stated. The ratings that are shown on our website are a combination of our own, and the accommodations ratings, and are an attempt to give a guide to the overall quality of properties. The universal ratings are usually based on the views taken from customer feedback and of senior managers in both the UK and overseas. Where applicable, official ratings are given by the authorities in the country, and do tend to give a fair impression of relative standards within that country. However, different countries have different standards; so don't assume that a 3-star hotel in one country is equivalent to a 3-star hotel in another.

3rd Party Website Content 

Where we provide links to, or provide the name of, other company websites or details, we aren't endorsing their products or services. Your use of this information is entirely at your own risk, and we can't accept responsibility or liability for the content, use or availability of these companies. We haven't checked the content of these sites. Our website may also contain some material provided by third parties and we can't accept responsibility or liability for the accuracy of that material.

Video Content

We endeavour to keep the video footage shown on this Site as up-to-date as possible, but we accept no liability for any changes which may occur between the time of filming and the time you come to view the footage. The images and other information contained on this Site do not form part of any holiday contract which you may subsequently enter into. No guarantee is given that any of the facilities or services featured in the video footage will be available when you travel. Certain services and facilities such as water sports, air conditioning, etc. that are featured on this Site may be withdrawn at any time or may only be provided if you pay an additional charge. Specific facilities and services should be checked at time of booking.

Copyright and Trade Marks

The copyright in the content of this Site belongs to us or to the licensors of such content. We reserve the copyright and all proprietary rights in this Site and all its content. The name ‘Planet Travel Ltd’ and any other marks, logos and graphics of Planet Travel displayed on this Site are registered trademarks of Planet Travel Limited or its affiliates. Other company and product/service names displayed on this Site may be the trademarks of their respective owners. You are not granted any right or license to use any trade marks.

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